Shop With Confidence Backed by Our Refund Policy

1. Refund Policy Overview

At Sylovona, delivering a satisfying shopping experience is at the heart of our mission. If a product you receive falls short of your expectations, you are welcome to submit a refund request following the guidelines detailed below. Our procedure is built to be straightforward and consistent so every step is easy to follow. We encourage you to read through all conditions to ensure your request is handled efficiently.

1.1 Refund Eligibility

• Products must be sent back unopened and in their original state, with all accompanying accessories included.
• All refund requests must be initiated within 30 days of verified delivery.
• A valid proof of purchase is mandatory to confirm the transaction.
• Return parcels must be sent with a trackable shipping method for verification.

1.2 Non-Refundable Items

• Consumable goods or products showing signs of use after being opened.
• Downloadable content, digital products, or electronic gift vouchers.
• Made-to-order or personalized items produced specifically for your purchase.
• Any product labeled as Final Sale during the ordering process.
• Damage resulting from improper use, negligent handling, or faulty installation.

1.3 Refund Processing Time

After your returned item arrives, our team conducts a thorough inspection to confirm eligibility. Approved refunds are completed within 7–10 business days following the review. Funds are returned to the original payment method used at checkout, and a confirmation email is sent upon completion. Please note that actual processing speed may depend on your financial institution.

1.4 Shipping and Associated Fees

• Initial shipping charges are non-refundable unless the mistake originated on our end.
• Customers are responsible for return postage costs unless the product was delivered damaged or incorrectly.
• Restocking charges may be applicable and will be communicated prior to final approval.

2. Order Cancellations

We recognize that plans can shift unexpectedly. Cancellation availability depends on the current status of your order and must be submitted before fulfillment or dispatch begins. If your package has already been shipped, cancellation may not be feasible, though return options remain available once delivery is confirmed.

2.1 Cancellation Conditions

• Cancellation requests must be received before order fulfillment or dispatch.
• Custom or personalized products cannot be canceled once manufacturing has started.
• Orders already in transit are ineligible for cancellation but may be returned after receipt.

2.2 How to Cancel an Order

To initiate a cancellation, reach out via our Contact Us page and provide your order number along with the email address used at checkout. Our team will verify eligibility and walk you through the remaining steps.

2.3 Cancellation-Related Fees

• Orders that have already been dispatched will follow the standard return procedure.
• Return shipping expenses may apply for items already in transit.

3. Exchanges

Should your order arrive damaged, faulty, or different from what was ordered, we are committed to resolving the matter quickly. Qualifying cases may receive a free replacement at no extra charge. Please inform us within 7 days of receiving the package and attach clear photographs along with your order number to expedite the process.

3.1 Exchange Conditions

• Products must remain unused and returned in their original packaging where applicable.
• Exchange availability is subject to current stock levels or a suitable equivalent alternative.
• A prepaid return label may be issued if the fault is determined to be on our side.

4. Need Help?

For any questions regarding refunds, cancellations, or product exchanges, our dedicated support team is here to help. We strive to deliver clear answers and prompt resolutions. To speed up your inquiry, please include your order number and a short description of the issue when reaching out through our Contact Us page.