Global Shipping You Can Trust From Warehouse to Your Doorstep

At Sylovona, each order is carefully prepared and shipped via trusted logistics networks to customers around the world. Our priority is secure packaging, real-time visibility, and reliable delivery from the moment your parcel is dispatched until it reaches your door. This Shipping Policy covers processing timeframes, estimated delivery periods, shipment tracking, delivery fees, customs obligations, and essential shipping guidelines. Please read through the information below to understand how your order travels from our facility to your location.

1. Order Processing

All orders are verified and dispatched within three to five business days following successful payment.
This window allows for order verification, quality inspections, and secure packaging preparation.
A notification will be sent once your order has been handed over to the shipping carrier.

• Fulfillment operates Monday through Friday, excluding recognized public holidays.
• Peak season volumes may introduce minor delays, and email notifications will keep you informed.
• Orders submitted after business hours or on weekends are queued for the following working day.

2. Estimated Delivery Timeframes

Transit duration depends on the shipping destination, carrier route, service tier, and regional logistics capacity.
The timeframes listed below serve as general estimates and may fluctuate under certain conditions.

• Domestic shipments where applicable: Generally five to seven business days after dispatch.
• International shipments: Generally fourteen to twenty-one business days, subject to destination country and customs processing.

Actual delivery may be influenced by customs clearance procedures, weather disruptions, or carrier-related delays.
Tracking information provides the most accurate and up-to-date shipment status.

3. Delivery Fees

Shipping costs are determined at checkout based on delivery destination, parcel dimensions, total weight, and the chosen shipping method.
All applicable fees are clearly displayed before you finalize your purchase.

• Complimentary shipping may be available during select promotional campaigns.
• Expedited or priority delivery options may be offered at an additional cost.
• Shipping fees become non-refundable once an order has been dispatched.

4. Tracking Your Order

Once your order ships, a tracking number is delivered to the email address provided during checkout, allowing you to follow your parcel in real time. Shipment progress can also be monitored through our Track Your Order page.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, local taxes, or administrative fees imposed by destination authorities.
These charges are separate from the product price and shipping fees collected by Sylovona.

• All import duties, government taxes, and local processing fees are the sole responsibility of the buyer.
• Packages refused due to unpaid customs charges may be sent back and refunded minus original shipping costs.
• Delays caused by customs procedures are beyond our control and may extend expected delivery windows.

6. Missing or Damaged Shipments

After a package is handed to the carrier, transit and final-mile delivery are managed by the courier service.
Although carrier operations fall outside our direct oversight, Sylovona will assist you in addressing any delivery issues to the fullest extent possible.

• If tracking confirms delivery but you have not received the parcel, inspect surrounding areas or reach out to the local courier branch.
• Undelivered packages may require a formal carrier investigation or claims procedure.
• If your item arrives in damaged condition, retain all original packaging and contact us immediately with supporting photographs.

7. Correct Delivery Address

Please double-check that your shipping details are accurate and complete before placing your order.
Sylovona cannot be held liable for delivery failures or rerouting caused by incorrect or incomplete address entries.

• Notify us as soon as possible if an address correction is needed prior to dispatch.
• Once an order is in transit, address modifications can no longer be accommodated.

8. Undeliverable and Returned Parcels

Packages returned to us due to delivery refusal, multiple failed attempts, or address errors are processed according to the guidelines below.
Resolution depends on the specific return reason and the condition of the returned parcel.

• Reshipment: Can be arranged once additional shipping fees have been settled.
• Refund: Processed after deducting the original shipping and handling expenses.

9. Shipping Assistance

For inquiries about delivery progress, tracking details, or available shipping methods, our support team is here to help. Please get in touch through our Contact Us page for prompt assistance.